Template Terms & Conditions | AskZenna.com

ASKZENNA.COM
TEMPLATE TERMS & CONDITIONS

Operated by: Ruben A. Morelli, d/b/a AskZenna
Business Address: 5400 Park Avenue, West New York, NJ 07093
Contact Email: askzennaai@gmail.com
Effective Date: Upon publication
Governing Law: State of New Jersey, USA

These Terms & Conditions (“Agreement”) govern all purchases and use of digital website templates (“Products”) sold via AskZenna.com or any related sales page operated by AskZenna (“Company,” “we,” “our,” “us”).

The Products covered by this Agreement are digital WordPress website templates. They are not AI chatbot services or subscriptions.

By completing a purchase, accessing a download link, or using any Product, you (“Customer,” “Licensee,” “you”) agree to be bound by this Agreement.

If you do not agree, do not purchase, download, install, or use the Product.

1. BUSINESS USE & CONSUMER LAW NOTICE

The Product is intended primarily for business use (e.g., contractors, service businesses, agencies).

If mandatory consumer protection laws in your jurisdiction apply and conflict with any part of these Terms, those laws may override the conflicting portion only to the extent required, and the rest of this Agreement will remain in effect.

2. DIGITAL PRODUCT – NO REFUNDS

All sales are final.

Because the Product is a digital download that cannot be “returned,” we do not offer:

  • Refunds
  • Cancellations
  • Store credit
  • Partial refunds

Under normal circumstances, once payment is processed and access is granted, the transaction is complete and non-refundable.

This clause does not override any non-waivable rights you may have under mandatory consumer laws in your jurisdiction. Where such laws apply, they will govern to the minimum extent required.

3. LICENSE GRANT – SINGLE USE, PERPETUAL (WITH CONDITIONS)

Upon successful payment, the Company grants you a non-exclusive, non-transferable, revocable, single-use license to use the Product under the following conditions:

1. Single Project / Single Domain
○ You may use the Product for one (1) primary website project.
○ This includes reasonable use on staging, development, or test subdomains for that same project.
○ You may later move the same project to a new domain (e.g., rebranding), provided the old site is taken down and the Product is not running on multiple domains at once.

2. Perpetual for That Project
○ Subject to your ongoing compliance with this Agreement, your license to use the Product for that single project/domain is perpetual.

3. No Multi-Use Without Extra License
○ Each additional website, domain, or project using the Product requires a separate license (i.e., another purchase).

4. CLIENT, AGENCY, AND THIRD-PARTY USE

Unless you obtain a separate written commercial/agency license from us:

  • You may not use the Product for any client, customer, or third-party project.
  • You may not include the Product as part of any agency service, package, or “done-for-you” offer.
  • You may not share the Product with subcontractors, freelancers, or VAs for reuse on multiple projects.

Bluntly: one purchase = one business, one project.

If you want to use it for multiple clients, you need multiple licenses or an explicit agency license from us.

5. INTELLECTUAL PROPERTY RIGHTS

1. Our Rights
○ The Product, including its structure, layout, design, styling, sections, and underlying code, is protected by copyright and other intellectual property laws.
○ All rights in and to the Product remain with the Company.
○ You receive only the license described in this Agreement; you do not acquire ownership of the Product.

2. Your Content
○ You retain all rights in your original content that you add to the site (e.g., your text, images, logo, brand assets, copy, and data).
○ We do not claim ownership of your custom content.

3. No Claiming as Original Work
○ You may not claim the template design itself as your original design or IP for resale, portfolio, or commercial licensing purposes.

6. DEMO CONTENT – REPLACEMENT REQUIREMENT

The Product may include demo or placeholder content (for example):

  • Stock or sample images
  • Stock icons or logos
  • Sample headlines and text
  • Placeholder addresses, phone numbers, or emails
  • Example testimonials, reviews, and service areas

All such content is for demonstration only.

You must:

  • Replace all images with your own properly licensed images;
  • Replace all text (including headlines, testimonials, contact details, pricing, service areas);
  • Ensure all live content on your site is owned or properly licensed by you.

You are 100% responsible for any copyright or legal issues arising from your failure to replace demo content or to obtain proper rights for the content you publish.

7. PROHIBITED USES

You agree that you will not:

  • Sell, resell, distribute, or sublicense the Product or any derivative template;
  • Upload the Product to any public or shared repository, marketplace, or file-sharing service;
  • Bundle the Product in courses, memberships, or template packs;
  • Use the Product to create competing templates, themes, or design kits for sale;
  • Share download links, raw files, or membership access with any third party;
  • Use the Product for any unlawful, fraudulent, defamatory, or misleading purpose.

Any prohibited use is a material breach of this Agreement and grounds for immediate license termination.

8. DELIVERY OF DIGITAL PRODUCTS

After successful payment via Stripe (or Stripe-powered checkout):

  • You will receive an email with download instructions and/or a direct download link; and
  • You may receive access to a Systeme.io membership area where the Product and applicable bonuses or updates are delivered.

You are responsible for:

  • Providing a valid email address;
  • Checking spam or filtered folders;
  • Saving backups of the Product after download.

If you do not receive your access email, you must contact us at askzennaai@gmail.com within a reasonable time.

9. SUPPORT LIMITATIONS

Included support is limited to clarifying installation instructions and documentation via email at askzennaai@gmail.com.

We do not include in free support:

  • Customization or design changes;
  • WordPress or hosting troubleshooting;
  • Plugin conflicts;
  • CSS, JavaScript, or custom coding;
  • Performance tuning, SEO, or marketing services.

We may offer paid installation or setup services separately, at our discretion.

10. NO GUARANTEES OF RESULTS OR PERFORMANCE

We do not guarantee:

  • Increased website traffic, leads, or revenue;
  • Specific SEO rankings or search performance;
  • Compatibility with all themes, plugins, page builders, or hosting providers;
  • Continued availability of third-party tools or integrations;
  • Future updates or new features.

You use the Product at your own risk and are responsible for testing it in your environment.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law in the State of New Jersey:

  • The Company’s total aggregate liability arising out of or relating to the Product or this Agreement shall not exceed the amount you paid for the Product.
  • The Company is not liable for any indirect, incidental, consequential, special, or punitive damages, including (without limitation) lost profits, lost data, or business interruption, even if advised of the possibility of such damages.

You are solely responsible for:

  • Your website configuration and operation;
  • Your hosting, security, and backups;
  • Your legal compliance (privacy, cookies, consumer law, etc.);
  • The content you publish using the Product.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those cases, this limitation applies only to the maximum extent permitted by applicable law.

12. ACCOUNT, ACCESS, AND SECURITY

You are responsible for keeping:

  • Any download URLs;
  • Membership logins;
  • Access credentials

confidential and secure.

You may not share access with others, whether paid or unpaid. A single purchase equals one user / one business / one project unless we explicitly agree otherwise in writing.

We reserve the right to suspend or revoke access if we reasonably suspect unauthorized sharing, redistribution, or abuse.

13. PAYMENTS & CHARGEBACKS

Payments are processed via Stripe or Stripe-integrated checkout systems.

By purchasing, you:

  • Authorize the Company to charge your payment method for the full purchase price;
  • Acknowledge that the Product is a non-refundable digital download;
  • Agree to contact us at askzennaai@gmail.com if you experience any delivery or access issues.

If you file a chargeback:

  • The Company may treat any unjustified or bad-faith chargeback as a breach of this Agreement;
  • We will contest the chargeback using transaction records, IP logs, and evidence of access to the Product and these Terms.

Nothing in this section prevents you from exercising any non-waivable rights granted to you by applicable law.

14. TERMINATION OF LICENSE

The Company may terminate your license and access to the Product, without refund, if:

  • You commit a material breach of this Agreement (including prohibited uses, unauthorized redistribution, or bad-faith chargebacks); or
  • You repeatedly violate the license terms despite warnings.

Upon termination:

  • Your license to use the Product is revoked;
  • You must immediately stop using the Product;
  • You must permanently delete all copies of the Product from your systems and websites.

Termination under this section does not limit the Company’s right to seek other legal or equitable remedies.

15. AMENDMENTS

We may update or modify this Agreement at any time. The version in effect at the time of your purchase governs that transaction.

For ongoing reference, we may publish updated Terms on AskZenna.com. Continued use of the Product after an update may be treated as acceptance of the revised Terms where allowed by law.

16. GOVERNING LAW & VENUE

This Agreement is governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles.

Any dispute arising out of or relating to this Agreement or the Product shall be brought exclusively in the state courts located in Hudson County, New Jersey.

You consent to the personal jurisdiction and venue of those courts.

Where mandatory consumer laws require a different forum or process, those laws may apply to the extent they cannot be waived.

17. SEVERABILITY

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

18. ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between you and the Company with respect to the Product and supersedes all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

No waiver of any provision shall be effective unless in writing and signed by the Company.

19. CONTACT

For questions, support, or legal notices related to these Terms, contact:

AskZenna / Legal
Email: askzennaai@gmail.com